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Many of the complaints have to do with billing issues and people not being able to cancel their subscriptions.
Corey Hill joined the dating site last year, signed up for a six month subscription and met his girlfriend through the service.
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BBB Business Review for True Beginnings “F” Rating 12 complaints 7 unanswered complaints BBB Review has additional info on customer experience: “Complaints are regarding difficulty canceling the service.
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BBB Business Review for People Media “F” Rating with BBB 528 complaints 297 Unanswered Complaints – 5th highest number of unanswered complaints of any business in BBB Dallas’s files in the last three years 6 complaints are unresolved Complaints involve sales practice and billing issues.
Numerous customers complain that the company misrepresents their “free” dating site is only a trial period and that the company automatically renews the initial subscription without notification. BBB Business Review for Dallas and Fort Worth Singles “F” Rating with BBB 13 complaints 8 complaints are unresolved Business has failed to resolve underlying cause(s) of a pattern of complaints.
However, after following the company policy to cancel by phone, the company continues to bill consumers for services not wanted.” 5.